What happens when an award winning business with competition that includes the major supermarkets throughout the UK invites you to move their business to the next level?
This was the challenge presented to us by our client Stilton Butchers.
With the economy in terrible trouble due to the global recession it was obvious we had quite a challenge on our hands if we were to win the consumer and succeed in our task.
Stilton Butchers was formed as a company way back in 1978 (the year I was born!). As the name suggests, the company began trading in those days in the quaint village of Stilton which as you probably already know is also famous for its blue cheese.
The company has move on a bit since then to say the least and now operates from a purpose built 16,000 sq ft facility and supply produce to the households and restaurants all over the UK.
Stilton Butchers; respected and loved as a brand in the UK. |
It doesn't take a genius however to work out that in tough times people will look to similar products to cut costs and make budgets go further.
Traditionally brands have long enjoyed premiums associated with the respect that they carry with the consumer. Today, largely due to a combination of increased competition from supermarkets and a fragile global economy brands need more than respect if they are to win.
So what comes next?
New ideas and new ways to connect. We need to embrace a future beyond brands. We need look at what creates human action and a want to participate.
We can find all this if we look to emotion.
At Sensation Creative we set out to put the emotion of 'love' on the table for the Stilton Butchers brand with the belief that positioning the company in this way would help it to win the heart of the consumer and consequently, win her business.
We began working with the company in 2011 and since this time we have re-branded the company totally. This has included a new logo, website, booklets, vehicle livery, social media, press ads - you get the picture.
We infused everything we created for Stilton Butchers with powerful emotions that are in tune with the consumer so they understand her and relate to her dreams.
Here is an example of this in action:
During the latter part 2012 we created the Christmas ad campaign for Stilton Butchers which included a poem, written by myself, entitled 'At Christmas Time'.
This poem was a direct arrow to the heart, focusing on love and family generations sat around the dinner table during the festive season but primarily focused on Christmas day.
This enabled us to stoke up deep emotional memories and connect historical elements within these memories at the same time.
With this in place we flooded the consumer with heart felt emotions relating to childhood memories at Christmas. In doing this we triggered an emotional response within the consumer to act upon these emotions.
In this case by tapping in to these heartfelt emotions we were able to introduce the idea to the consumer that only the very best produce from Stilton Butchers would do.
Due to the content of the poem, emotional based thoughts are stimulated to naturally evolve: Purchasing produce from Stilton Butchers would help to ensure she could create her own lasting family legacy so that her children might feel the same one day. This would also show her parents (assuming they're around) that their past efforts were appreciated without having to say as much as a word.
This heartfelt emotional overload was designed to create an enhanced desire for the consumer to make a purchase from Stilton Butchers.
It worked.
Our ideas helped Stilton Butchers achieve record sales for the Christmas 2012 period.
But that's not all. This was married by the news that during the financial year 2012 - 2013, the company reported that the annual turnover had doubled compared to previous year setting another record.
Stilton Butchers as a brand is currently super evolving. They have taken steps to move from a brand that is respected to one that is both respected and loved. This is a very important step in today's participation economy.
Our ongoing work which may have seemed way to soft for business was very successful. And this was despite the huge supermarket competition and the worst recession in decades.
The best thing about ideas like this is that even when you totally understand how they work you're still susceptible to them.
Love is beautifully simple and love in business works.
Ideas fueled by emotion lead to action. They help cut through the overload of information facing today's consumer and position your brand in their hearts where it can win.
For more information talk to Sensation Creative; ideas company.
www.SensationCreative.com